Refunds

30-Day Return Policy
You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, unworn, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us at team@ourevolve.com with your order number. Please do not send items back before contacting us, as returns sent without prior approval cannot be accepted.

Because our products ship from different fulfillment locations, the return steps can vary by item. Once we approve your request, we will send you clear instructions on how and where to return your package. For returns due to a change of mind, the cost of return shipping is the customer's responsibility.

Damaged, Defective, or Wrong Items
Please inspect your order upon arrival and contact us right away if your item is defective, damaged, or if you received the wrong product. To help us resolve it quickly, include a photo or short video of the issue. In most of these cases we will send a replacement or issue a refund, and you will usually not need to ship the item back.

Exceptions / Non-Returnable Items
Certain items cannot be returned, including perishable goods, custom or personalized products, and personal care goods (such as cosmetics). We also cannot accept returns for hazardous materials, flammable liquids, or gases. Sale items and gift cards are not eligible for return. If you have questions about your specific item, reach out to us first.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is approved, make a separate purchase for the new item.

Refunds
We will notify you once we have received and reviewed your return, and let you know if the refund was approved. If approved, it will be processed automatically to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at team@ourevolve.com